RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

We are the manufacturer, so you should ship it back to us.

There are certain situations where only partial refunds are granted: (if applicable)
* Items with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
We offer a refund also on items that were purchase on sale.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Przemyslowa 21, Bilgoraj, LU, 23-400, Poland.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Przemyslowa 21, Bilgoraj, LU, 23-400, Poland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Here's how the ordering process looks like

1.

Find your favorite Gothic product and check the production time. Some are ready to ship others require some time to produce.

2.

After ordering you will receive an email confirmation. We will also update you frequently about the progress of your order.

3.

You will receive a shipping/tracking number of your package. All you have to do now is waiting for the postman.

4.

The delivery day! After decorating your home with your new accessories, please send us a photo. We would love to see it.

GUARANTEE

If by some unlikely chance you don’t like your Angel, we will gladly take it back and offer you a full refund, no question asked!

Shipping and Returns

Shipping

All our products are made and shipped from Poland (Europe).

We do NOT source products from China and we are not a dropshipping company.

Delivery Time - Post Office

Europe

5 - 14 days

USA

7 - 30 days

Australia

14 - 30 days

Asia

14 - 30 days

Delivery Time - Courier

Europe

3 - 10 days

Worldwide

5 - 10 days

Returns

Seriously, we don't really believe you will want to return your purchase, because we are so certain about them.

But things happen in life and we understand that. So if there's a case in which you want to return your product, please contact us first. Pack your product back in box and send to us.

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